Onboard

This policy describes the ways we collect, store, use and protect your personal information. By signing up for service, you indicate that you have read and accepted this policy. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days' prior notice by posting notice of the change on the icshotspot.net page of our website.

How we collect information about you

When you visit the ICShotspot.net website and use ICS Internet Service, we collect your IP address and standard web log information, such as your browser type. If you open an account, we collect the following types of information from you:

Contact information - your name, address, phone, email, and other similar information.
Financial information - the bank account numbers and credit card numbers and other information that you link to us during the sign-up / upgrade process.
ICS Does not retain account information. We use Stripe for all transaction processing. Their privacy policy is available at www.stripe.com.

When you are using our Service, we may collect information about your computer or other access device for fraud prevention purposes.

Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

How we use cookies

When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.

We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don't need to ask you for your password on each page. Once you log out or close your browser, some cookies expires and no longer have any effect.

We also use longer-lasting cookies for other purposes. These are solely used for a more user friendly experience while using our internet service or on www.icshotspot.net.

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:

Provide the services and customer support you request;
Process transactions and send notices about your transactions;
Presolve disputes, collect fees, and troubleshoot problems;
Prevent potentially prohibited or illegal activities, and enforce our User Agreement;
Customize, measure, and improve our services and the content and layout of our website;
Send you targeted marketing, service update notices, and promotional offers;
Compare information for accuracy and verify it with third parties.

How you can access or change your personal information

At this time, please call ICS Support at (515) 268-4000 if you wish to make changes to your account.

How you can contact us about privacy questions