ICS Subscriber Agreement

THIS SUBSCRIBER AGREEMENT (THE “AGREEMENT”) STATES THE TERMS AND CONDITIONS UNDER WHICH YOU (“YOU” OR “SUBSCRIBER”) MAY USE THE ICS, LLC SERVICE (THE “SERVICE”). BY CLICKING THE “I ACCEPT” BUTTON BELOW OR SIGNING THE AGREEMENT, YOU ARE INDICATING YOUR AGREEMENT TO BE BOUND BY ALL OF THE TERMS, CONDITIONS, NOTICES, AND ACKNOWLEDGMENTS CONTAINED IN THIS AGREEMENT. READ THIS AGREEMENT CAREFULLY AND COMPLETELY AS IT SETS FORTH YOUR RIGHTS AND OBLIGATIONS WITH RESPECT TO YOUR USE OF SERVICE.

Acceptance of Agreement. Internet Consulting Services, LLC. (“ICS, LLC”) in association with your property manager (“Property Manager”) provides its Service to Subscriber conditioned upon Subscriber’s acceptance, in its entirety, of the terms and conditions contained in this Agreement. ICS, LLC / Property Manager may, in its sole discretion, change, modify, add, or remove portions of this Agreement, and the Service provided hereunder, at any time. ICS, LLC / Property Manager will notify Subscriber of any such changes by posting the modified Agreement on the ICS, LLC or Property Manager Web site, or by sending notice via email, postal mail, or other means to Subscriber.

Scope of this Agreement. The Service may be upgraded from time to time and Subscriber acknowledges that ICS, LLC may install such upgrades at any time. Unless explicitly stated otherwise, any new features that augment or enhance the Service shall be subject to the terms, conditions, and notices contained in this Agreement.

Service. Subject to the terms and conditions of this Agreement, ICS, LLC / Property Manager agrees to provide the Service in accordance with the selected service plan as set forth, as defined below.

Equipment and Service:

Access to Subscriber’s Premises. Subscriber authorizes ICS, LLC and Property Manager and its employees, agents, contractors, and representatives to enter Subscriber’s premises (the “Premises”) in order to install, maintain, inspect, repair, and if necessary remove the ICS, LLC equipment. All such services will be conducted at a time agreed to with Subscriber. If Subscriber is not the owner of the Premises, upon request, Subscriber will supply ICS, LLC and/or Property Manager with the owner’s, leasers or renter’s name and address, evidence that Subscriber is authorized to grant access to the Premises on the owner’s, leasers or renter’s behalf, and (if needed) written consent from the owner, leaser or renter of the Premises to install the necessary ICS, LLC equipment. ICS, LLC / Property Manager assumes no responsibility for any damage, personal or property, to the premises as a result of the installation or removal of the ICS, LLC equipment. In the event Subscriber elects to remove or move any ICS, LLC equipment, Subscriber assumes all responsibility for any damage, personal or property, caused by such action.
Replacement or Repair of ICS, LLC Equipment. Subscriber shall be solely responsible for the cost of replacement or repair of any lost, stolen, damaged, sold, transferred, leased, encumbered, or assigned ICS, LLC Equipment or part thereof, together with any incidental costs incurred by ICS, LLC / Property Manager relating to the replacement, repair, or installation of the ICS, LLC equipment.
Subscriber’s Hardware and Software. Except for gross negligence or willful misconduct by ICS, LLC / Property Manager, ICS, LLC / Property Manager shall have no liability whatsoever for any damage, loss, or destruction to Subscriber Equipment. In the event of such gross negligence or willful misconduct by ICS, LLC / Property Manager, ICS, LLC / Property Manager shall pay for the repair or replacement of the damaged parts up to a maximum of \$500 and such shall be Subscriber’s sole remedy relating to such activity. ICS, LLC shall not be responsible for damage done to hardware or software due to the installation of Customer Premise Equipment. Hundreds of the Customer Premise Equipment pieces have been installed without incident.
Quality of Service. Subscriber can expect an Industry Standard of up time of 90% or greater. This number will be near 100%, but not to be less then 90%. Subscribers requesting onsite service or install can expect an ICS Inc. representative to handle their service call within 24 hours of notification providing that notification occurs on a business day, and a business day directly follows the date of service or installation request.

Installation/End-User Software Licenses:

Installation. ICS, LLC or its agents will install the ICS, LLC Equipment. The Subscriber may be billed separately for installation according to the selected billing plan. At ICS, LLC’s option, the installation charge, together with applicable franchise fees and taxes, will be charged to Subscriber’s credit card, invoiced, or other billing option, (i) at the time of installation, or (ii) in accordance with ICS, LLC’s then current billing policies.

Payment Terms:

Service Fees. Subscriber agrees to pay the monthly service fees, plus applicable franchise fees and taxes, as set forth in the current Price List effective at the time of installation, as modified from time to time in accordance with the terms of this Agreement (the “Price List”). This fee is the monthly fee for the Service and Equipment use. The fee for the first month of Service and Equipment, together with applicable franchise fees and taxes, will be charged to Subscriber at the time of installation. This monthly fee will be assessed as follows: Subscribers signing up for service on any day other than the 1st of the month will be billed a pro-rated portion of the full monthly amount as outlined on the Price List. Thereafter, the Service fee together with applicable franchise fees and taxes will be billed to Subscriber monthly.
ICS, LLC / Property Manager Equipment fees. The price to rent/purchase/lease ICS, LLC equipment, plus all applicable franchise fees and taxes, is as set forth in the Price List. At ICS, LLC’s option, the equipment charge, together with applicable franchise fees and taxes, will be charged to Subscriber’s credit card, invoiced, or other billing option, (i) at the time of installation, or (ii) in accordance with Property Manager’s then current billing policies.
Agreement to Pay. Subscriber agrees to pay all ICS, LLC equipment fees, installation charges and Service fees, including applicable franchise fees and taxes. Subscriber hereby authorizes ICS, LLC to charge Subscriber’s credit card, invoice subscriber, or other billing option in accordance with Property Manager’s then current billing policies, for all such fees, charges and taxes. Subscriber agrees to pay for ICS, LLC Service through the end of the agreement.
Late Payments; Failure to Pay. If any payment due to ICS, LLC is not timely received, an administrative charge may be assessed and the Service may be disconnected. If the Service is disconnected, Subscriber may be required to pay a reconnect fee in addition to all past due charges before the Service is reconnected. The administrative charge is intended to be a reasonable advance estimate of ICS, LLC’s costs resulting from Subscriber’s late payments and non-payments. ICS, LLC does not anticipate that Subscriber will fail to make payments on a timely basis and the administrative charge is set in advance because it would be difficult to determine the costs associated with any particular late payment or non-payments. ICS, LLC will not extend credit to Subscriber and the administrative charge is not interest, a credit service charge, or a finance charge.
Price Changes. ICS, LLC reserves the right to change its Service fees, Equipment fees, and installation charges at any time by posting new prices and/or policies to the ICS, LLC’s Web site or sending email or postal mail to Subscriber. Subscriber will be sheltered from price increases through the agreement period.
Billing Errors. Subject to applicable law, Subscriber must notify ICS, LLC of any billing errors or other requests for credit within six months of when Service is provided.

Information Use:

Monitoring the Service. ICS, LLC has no obligation to monitor the Service, but may do so and, may disclose information regarding your use of the Service if ICS, LLC, in its sole discretion, believes that it is reasonable to do so, including to: satisfy laws, regulations, or governmental or legal requests; operate the Service properly; or protect itself and its Subscribers. ICS, LLC may immediately remove your material or information from ICS, LLC’s servers, in whole or in part, which ICS, LLC, in its sole and absolute discretion, determines to infringe another’s property rights or to violate this Agreement or the Privacy Policy. If Subscriber is found to be using service to host a server, or engaging in any other bandwidth intensive activities beyond normal Internet browsing, ICS, LLC has the right block the I.P. and/or service or charge appropriately for such usage. BANDWIDTH WILL BE MONITORED AT ALL TIMES BY ICS, LLC

Prohibited Uses of the Service:

Customer’s tenants shall not use the ICS Equipment or the Service to, directly or indirectly:

Restrict, inhibit, or otherwise interfere with the ability of any other person to use or enjoy the ICS Equipment or the Service, including, without limitation, posting or transmitting any information or software which contains a virus or other harmful feature; or generating levels of traffic sufficient to impede others' ability to send or retrieve information;
Re-sell the Service or otherwise charge others to use the Service. The Service is for personal use only and tenants agree not to use the Service for operation as an Internet Service Provider or for any other business enterprise in competition with ICS Service. Tenants are strictly prohibited from sharing ICS Internet service with others outside of their apartment including “open wireless access points.”
Network additional computers above the quantity specified by ICS. The networking of additional computers beyond the quantity allowed will not be supported by ICS. Tenants wishing to add service for additional computers must do so through ICS, if product specifications allow such;
Attempt to login, access, or attack any of ICS’s Equipment or network, including radio and network Equipment;
Open Customer Premises Equipment (break ICS’s sealed label)

ICS, LLC reserves the right to immediately terminate this Agreement and the Service if Subscriber engages in any of the activities listed above or if Subscriber uses the ICS, LLC Equipment or Services in a way which is contrary to any other ICS, LLC or Property Manager’s policy. This Section shall not in any way limit ICS, LLC’s or Property Manager’s rights of termination pursuant to this Agreement. Subscriber assumes the risk and agrees to indemnify and hold harmless ICS, LLC and Property Manager against all claims and expenses (including reasonable attorney fees) resulting from Subscriber engaging in any of the activities listed above. This provision will survive termination of this Agreement.

Termination and Expiration:

Termination by Subscriber. Subscriber may terminate this Agreement for any reason at any time by notifying ICS, LLC of such termination no later than one business day prior to the commencement of the next billing month by calling Member Services, by email, or by postal mail (if sending via email, termination will not take effect until Subscriber receives a reply via email from ICS, LLC to confirm the termination). Subscriber will be responsible for the remainder of the contract term at the agreed upon price. Subscriber may be required to return Equipment or may be charged non-returned Equipment fees as determined by ICS, LLC in their sole discretion.
Termination by ICS, LLC or Property Manager. ICS, LLC or Property Manager may terminate this Agreement immediately should Subscriber violate any of the terms of this Agreement. ICS, LLC may also terminate the Service for any other reason at any time by providing Subscriber with written notice of such termination no later than 30 days prior to the date of termination. In the event ICS, LLC or Property Manager terminates the Service for any reason other than Subscriber’s violation of this Agreement, fees and charges will accrue through the date of termination but all prepaid fees and charges that have been paid in advance for any full month of canceled Services will be refunded. If Subscriber’s/End-Users computer causes problems and disrupts ICS, LLC’s service to other subscribers, ICS, LLC may temporarily block, without notice, Subscriber’s access to ICS, LLC’s network until the problem is fixed on Subscriber’s computer.
Retention of Rights. Nothing contained in this Agreement shall be construed to limit ICS, LLC’s or Property Manager’s rights and remedies available at law or in equity. Subject to applicable law, ICS, LLC reserves the right to delete all data, files, electronic messages, or other information that is stored on ICS, LLC’s servers or systems when Subscriber’s account with ICS, LLC is terminated for any reason.
Agreement to Indemnify. Subscriber shall have sole responsibility for ensuring that all other users understand and comply with the terms and conditions of this Agreement. Subscriber further acknowledges and agrees that Subscriber is solely responsible and liable for any and all breaches of the terms and conditions of this Agreement, whether such breach is the result of use of the Service and/or ICS, LLC Equipment by Subscriber or by another user of End User’s computer. Subscriber agrees to indemnify and hold harmless ICS, LLC against all claims and expenses (including reasonable attorney fees arising out of the use of the Service and/or Equipment by any other user of Subscriber’s computer).

Permission Grant:

ICS, LLC and Property Manager grants you-Subscriber/End-user the right to use the Subscriber Premises Equipment (USB adapter, Ethernet Converter, PCI Card, and cable), but does not grant permission to:

Modify, translate, reverse engineer, decompile disassemble (except to the extent applicable laws specifically prohibit such restriction), or create derivative works based on the ICS, LLC Equipment;
Rent, lease, grant a security interest in, or otherwise transfer rights to the ICS, LLC Equipment; or
Remove any proprietary notices or labels on the ICS, LLC Equipment.

Subscriber Obligations:

In consideration of Subscriber’s use of the Service, Subscriber agrees to:

Provide true, accurate, current, and complete information as prompted by the Service’s registration or member sign-up form (such information being the “Registration Information”);
Maintain and promptly update the Registration Information to keep it true, accurate, and complete; and
Refrain from using the Service for any purpose that is unlawful or prohibited by this Agreement. If Subscriber provides any information that is untrue, inaccurate, not current, or incomplete, or if ICS, LLC or Property Manager has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, ICS, LLC has the right to suspend or terminate Subscriber’s account and refuse any and all current or future use of the Service (or any portion thereof).
Subscriber agrees to provide a suitable environment for ICS, LLC’s indoor Subscriber Premises Equipment to meet its operating environment requirements (ex. temperature and humidity).

Conduct:

Subscriber acknowledges and agrees that ICS, LLC may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce this Agreement; (iii) respond to claims that any Content violates the rights of third parties; or (iv) protect the rights, property, or personal safety of ICS, LLC, its users, and the public.
Subscriber understands that the technical processing and transmission of the Service, including Subscriber’s Content, may involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.

Privacy and Security:

Please report any violations of this Agreement through email to info@ics-llc.net.

If ICS, LLC identifies a certain IP address/block is the source of illegal network activity, such as hacking, DDOS-Distributed

Denial of Service attacks, and SYN flood, ICS, LLC may block Internet access to/from that IP address/block without any advance notice. ICS, LLC will monitor bandwidth to ensure that services are not being used to support a file server. If we find that services are being used as such, ICS, LLC reserves the right to block the I.P. or charge appropriately for bandwidth usage.

If ICS, LLC identifies a certain email domain is doing “spamming” or “email relay,” ICS, LLC will block any email coming from that email domain without any advance notice.

Limited Warranty:

EXCEPT AS OTHERWISE SET FORTH, THE ICS, LLC EQUIPMENT, SERVICE, AND SOFTWARE ARE PROVIDED BY ICS, LLC “AS IS” WITHOUT WARRANTY OF ANY KIND. ICS, LLC DOES NOT WARRANT UNINTERRUPTED USE OR OPERATION OF THE ICS, LLC EQUIPMENT OR SERVICE. SUBSCRIBER’S SOLE REMEDY FOR SERVICE INTERRUPTION SHALL BE LIMITED TO A PRO RATED REFUND. ICS, LLC DOES NOT WARRANT THAT ANY DATA OR FILES SENT BY OR TO SUBSCRIBER WILL BE TRANSMITTED IN UNCORRUPTED FORM OR WITHIN A REASONABLE PERIOD OF TIME. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY ARE HEREBY EXCLUDED.

DISCLAIMER OF WARRANTIES. SUBSCRIBER EXPRESSLY UNDERSTANDS AND AGREES THAT:

ICS, LLC MAKES NO WARRANTY THAT (i) THE SERVICE OR THE ICS, LLC EQUIPMENT WILL MEET SUBSCRIBER’S REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) DELETION, MIS-DELIVERY, OR FAILURE TO STORE OR EFFECTUATE ANY USER COMMUNICATIONS, ORDERS, LISTINGS, OR CUSTOMIZATION SETTINGS WILL NOT OCCUR AS A RESULT OF SUBSCRIBER’S USE OF THE SERVICE, (iv) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, AND (v) ANY ERRORS IN THE ICS, LLC EQUIPMENT SOFTWARE WILL BE CORRECTED.
THE SERVICE MAY CONTAIN DEFECTS AND, ACCORDINGLY, SUBSCRIBER IS ADVISED TO SAFEGUARD IMPORTANT DATA, TO USE CAUTION, AND TO NOT RELY IN ANY WAY ON THE CORRECT FUNCTIONING OR PERFORMANCE OF THE SERVICE.
ANY MATERIAL, PRODUCTS, OR SERVICES DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT SUBSCRIBER’S OWN DISCRETION AND RISK AND THAT SUBSCRIBER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO SUBSCRIBER’S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY SUBSCRIBER FROM ICS, LLC OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

LIMITATION OF LIABILITY:

ICS, LLC OR ANY OTHER PERSON INVOLVED IN CREATING, INSTALLING, DELIVERING, TESTING, OR USING THE SERVICE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE, OR FOR COST PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO, OR ALTERATION OF A USER’S TRANSMISSIONS OR DATA, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA, OR OTHER INTANGIBLE INFORMATION, EVEN IF ICS, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE AGGREGATE LIABILITY FOR ICS, LLC TO SUBSCRIBER FOR ALL CLAIMS ARISING FROM THE USE OF THE SERVICE IS LIMITED TO $100.

EXCLUSIONS AND LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO SUBSCRIBER.
General Acknowledgments. Subscriber acknowledges that ICS, LLC may establish general practices and limits concerning use of the Service, including without limitation the maximum number of days that email messages, message board postings, or other uploaded Content will be retained by the Service, the maximum number of email messages that may be sent from or received by an account on the Service, the maximum size of any email message that may be sent from or received by an account on the Service, the maximum disk space that will be allotted on ICS, LLC’s servers on Subscriber’s behalf, and the maximum number of times (and the maximum duration for which) Subscriber may access the Service in a given period of time. Subscriber agrees that ICS, LLC has no responsibility or liability for the failure of the Service and the deletion of other Content maintained or transmitted by the Service. ICS, LLC reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. Subscriber agrees that ICS, LLC shall not be liable to Subscriber or to any third party for any modification, suspension, or discontinuance of the Service. Subscriber further acknowledges that ICS, LLC reserves the right to change these general practices and limits at any time, in our sole discretion, with or without notice.
Indemnification. Subscriber agrees to indemnify and hold ICS, LLC, its directors, officers, employees, agents, attorneys, co-branders or other partners harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of the Content Subscriber submits, posts to or otherwise transmits through the Service, Subscriber’s use of the Service, the ICS, LLC Equipment and the Software, Subscriber’s connection to the Service, Subscriber’s violation of this Agreement, or Subscriber’s infringement of any intellectual property or other right of any other person or entity.
Enforcement. Because user authentication on the Internet is difficult, ICS, LLC cannot and does not confirm that each user is who they claim to be. Because ICS, LLC does not and cannot be involved in user-to-user dealings or control the behavior of participants on ICS, LLC, in the event that Subscriber has a dispute with one or more users, ICS, LLC has no ability to prevent or restrict conduct, communications, or Content which might violate this Agreement prior to its transmission on or through the Service, nor can ICS, LLC ensure prompt removal of any such communications or Content after transmission or posting. Accordingly, ICS, LLC does not assume responsibility to Subscriber or others for any failure by ICS, LLC to enforce the provisions contained in this Agreement.
1. Assignment. Subscriber shall have no right to assign this Agreement.
Governing Law. This Agreement and the relationship between Subscriber and ICS, LLC shall be governed by and construed in accordance with the laws of the State of Iowa without regard to its conflicts of law provisions.
International Use. Recognizing the global nature of the Internet, Subscriber agrees to comply with all local rules regarding online conduct and acceptable Content. Specifically, Subscriber agrees to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which Subscriber resides.
Time Limitation. Subscriber agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to this Agreement or use of the Service must be filed within one year after such claim or cause of action arose or be forever barred.
Headings. The section headings and sub-headings contained in this Agreement are for convenience only and have no legal or contractual effect.

Miscellaneous:

Notices: For any inquiries or notices required in connection with this Agreement, Subscriber should contact ICS, LLC in writing at 235 Alexander Ave, Ames IA 50010. ICS, LLC will use Subscriber’s email address or mailing address to contact Subscriber regarding the Service, billing, this Agreement, the Privacy Policy, and all other notices and information ICS, LLC deems necessary to provide Subscriber. Accordingly, Subscriber is required to monitor his or her email on a regular basis and provide ICS, LLC with prompt notice of any change to Subscriber’s email address. Subscriber’s use of the Service following delivery of any notice to Subscriber from ICS, LLC will be deemed to be Subscriber’s acknowledgment and acceptance of such notice. It is Subscriber’s sole responsibility to notify ICS, LLC of email address to use for all notices regarding this Agreement, the Privacy Policy, the Price List, the Service, and all other notifications. If Subscriber does not provide a current email address to ICS, LLC, ICS, LLC is not responsible.

No Relationship: Nothing in this Agreement will create any joint venture, joint employer, franchisee-franchiser, employer-employee, or principal-agent relationship with ICS, LLC, nor impose upon either company any obligations for any losses, debts, or other obligations incurred by the other except as expressly set forth herein.

General: This Agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter of this Agreement and supersedes and replaces any and all prior written or verbal agreements. In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect. ICS, LLC’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provisions of this Agreement.

Quality of Service: ICS, LLC will make its best effort to provide the bandwidth purchased by Subscriber / Property Manager to the end user or as close as possible given the restraints of the equipment. ICS, LLC will purchase bandwidth from one or more Tier 1 or Tier 2 network providers to maintain this level of service. ICS, LLC’s network providers guarantee the service provided to ICS, LLC. In some instances due to cable runs within the building or distances between hops, the speed may be marginally less than bandwidth purchased by Subscriber / Property Manager. Should bandwidth fall below the service level purchased ICS, LLC will make every reasonable effort to increase bandwidth except where physical cable restrictions or distances do not allow.

If Subscriber has any questions regarding the Service, the ICS, LLC Equipment, the Service, or this Agreement, Subscriber is advised to contact ICS, LLC by emailing to info@ics-llc.net or by calling 515.232.4453.